Privacy Policy, Tee's Flooring

Tee's Flooring LLC ("Tee's Flooring," "we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, how and when we share it, how we keep it safe, and the choices and rights you have. It applies to teesflooring.com and to the ways we communicate with you by phone, text, and email. If you have any questions, call (614) 668-0458 or email info@teesflooring.com.

Information we collect

Information you give us when you contact us, request a quote, book an appointment, or sign up for updates:

Name, phone number, email address, and service or showroom address
Project details (room type, square footage, materials of interest, timing, budget range)
Photos or measurements you choose to send us
Payment information when you pay for work, processed by our secure, PCI-compliant payment processor (we do not store full card numbers)
Anything else you include in a message, form, or conversation with us

Information we collect automatically when you visit our website:

Device and browser type, operating system, and screen size
IP address and general (city-level) location
Pages you view, links you click, and the site that referred you
Cookie and similar-technology data (see "Cookies and tracking" below)

Information from other sources, such as when you message us through Google or Facebook, leave a review on a public platform, or a referral partner passes along your contact details with your knowledge.

How we use your information

We use the information above to:

Schedule, quote, and complete the flooring work you've asked us to do
Send appointment confirmations, reminders, quotes, install updates, and follow-ups
Answer your questions and provide customer support
Process payments and keep the records required to run our business and meet tax obligations
Send occasional offers or news, only if you've opted in to marketing messages
Improve our website, services, and the way we communicate with homeowners
Protect our business, prevent fraud, and comply with the law

We do not sell your information, and we do not use it to make automated decisions that produce legal or similarly significant effects about you.

SMS / text messaging

If you give us your mobile number and consent to text messages, we may send transactional, promotional, and alert messages, including appointment confirmations, reminders, quote follow-ups, install scheduling updates, and occasional offers. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for help. Carriers are not liable for delayed or undelivered messages. You must be 18 or older to use our SMS service. Full SMS program terms are in our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

How we share your information

We do not sell or rent your personal information, and we never share your mobile opt-in or consent information with third parties for their own marketing. We share information only in these limited ways:

Our crew and trusted subcontractors, only the project details they need to complete your install
Service providers who help us run our business, such as our CRM, scheduling, hosting, analytics, and text-messaging providers, under agreements that require them to protect your information and use it only to provide their service to us
Payment processors, to handle transactions securely
Legal, safety, and business reasons, when required by law, to enforce our agreements, to protect the rights and safety of people or property, to investigate fraud, or in connection with a sale or transfer of our business

How we protect your information

We take reasonable steps to keep your information safe. Our website is served over an encrypted connection (HTTPS/TLS), so data you send through our forms is protected in transit. We limit access to your information to the people and service providers who need it to do their jobs, and the reputable platforms we rely on (such as our CRM, hosting, and texting providers) maintain their own security safeguards. We keep your information only as long as we need it to serve you or as required by law, and then we dispose of it securely. No method of transmission or storage is ever completely secure, but if we ever become aware of a breach that affects your information, we will notify you and the appropriate authorities as required by law.

How long we keep your information

We keep your information only as long as we need it to serve you, run our business, and meet legal, tax, and accounting requirements. When we no longer need it, we securely delete or de-identify it. You can ask us to delete your information sooner (see "Your rights and choices" below).

Cookies and tracking

Our website uses a small number of cookies and similar technologies:

Essential cookies that make the site work and keep it secure
Analytics that help us understand, in aggregate, how visitors find and use the site so we can improve it

We do not use cookies to sell your data or to serve you third-party advertising across other websites. You can block or delete cookies in your browser settings, and most browsers let you send a "Do Not Track" signal, though some site features may stop working if you disable cookies.

Your rights and choices

You are in control of your information. You can:

Stop texts: reply STOP to any text from us
Stop marketing emails: click "unsubscribe" at the bottom of any marketing email
Access or correct your information: ask us what we have on file and request a fix
Delete your information: ask us to remove it, subject to records we're required to keep by law
Ask a privacy question or make a request: email info@teesflooring.com or call (614) 668-0458

To make any of these requests, contact us using the details above. We will respond within a reasonable time and within any period required by applicable law, and we will never deny you service or treat you differently for exercising your privacy rights. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act, and we honor those rights where they apply.

Third-party links

Our website may link to third-party sites and services, such as Google, Facebook, or the Better Business Bureau. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Children's privacy

Our services are intended for homeowners and adult decision-makers, and our SMS service is limited to those 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our business evolves. The "Last updated" date at the top of this page tells you when changes were last made.

Contact us

Tee's Flooring LLC
670 W Coshocton St, Unit E
Johnstown, OH 43031
(614) 668-0458 · info@teesflooring.com